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3. Remote assistance via Remote Presence Robot.
Fast issues reporting.
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If you are satisfied with the answers you can change the state of the Ticket to closed. If not you can continue to ask the questions in the web interface.
Remote assistance via Remote Desktop.
To solve issues with Octonus software there is a Remote assistance via Remote Desktop option. Octonus’s Support Service Engineer can connect to your PC with Remote Desktop connection (like using TeamViewer or Mircrosoft RDP) with full duplex audio channel and for example teach how to use Octonus Software, perform update or solve configuration issues and e.t.c.
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In course of Remote Desktop support session you can communicate with the Support Engineer via full duplex audio channel, so you need a microphone and headphones or speakers.
Remote assistance via Remote Presence Robot
To solve issues with hardware you can use our Remote Presence Robot:
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