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In order to get help from Octonus Support Engineer you need to tell him current PIN and ID in ticket body or using some other channel (e-mail, phone, some messenger).
Chat and connection audit.
In versions 1.2.0.1 and above you can benefit from chat with Support Engineer connected to your workstation:
Chat window also shows you who and when connected to your workstation. These events are messages painted red.
You can use translation in chat, just tick checkbox and choose language in dropdown list near it:
