Page History

On November 2, 2021 an incident occurred on the dedicated servers which we rent for storage of the massive Cutwise databases. The analysis has revealed that there was some data loss between October 22, 12:20 (GMT+03) earliest and November 2, 17:28 (GMT+03) latest. Most of the clients did not experience any problem and we are doing our best now to identify those who were affected and to recover the data. 

Cutwise servers were fully restored on November 2, 17:29 (GMT+03) and all Cutwise services have been working steadily since then.

Our engineering team has learned that with growing demand for Cutwise services the simultaneous backup and certain disruption of the database led to such an event because of unexpectedly untimely wear out of one of the servers hard disks. 

...